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A service quality evaluation m...
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
107
Kundenzufriedenheit
107
Beziehungsmarketing
78
Relationship marketing
78
Consumer behaviour
66
Konsumentenverhalten
66
Tourism industry
53
Tourismuswirtschaft
53
Dienstleistungssektor
36
Service industry
36
Taiwan
30
Spain
26
Spanien
26
Hotel industry
20
Hotellerie
20
Performance measurement
20
Performance-Messung
20
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
service quality
17
Dienstleistung
16
Holiday behaviour
16
Services
16
Urlaubsverhalten
16
E-commerce
14
Electronic Commerce
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Tourism
14
Tourismus
14
Gastgewerbe
13
Hospitality industry
13
Quality management
13
Qualitätsmanagement
13
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Undetermined
106
Free
3
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Article
338
Book / Working Paper
7
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345
Aufsatz in Zeitschrift
345
Collection of articles of several authors
7
Sammelwerk
7
Case study
6
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6
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Language
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English
345
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Galindo Martín, Miguel Angel
3
Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Ekinci, Yuksel
2
Fisk, Raymond P.
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Henseler, Jörg
2
Huarng, Kun-huang
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Miranda, Francisco J.
2
Mody, Makarand Amrish
2
Moreno, Pilar
2
Méndez Picazo, María Teresa
2
Nissan, Edward
2
Papadopoulos, Socrates I.
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
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The service industries journal
Tourism management : research, policies, practice
650
International journal of hospitality management
513
Tourism management perspectives : TMP
377
Tourism economics : the business and finance of tourism and recreation
368
Journal of retailing and consumer services
351
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
315
Journal of business research : JBR
296
Journal of travel and tourism marketing
294
International journal of contemporary hospitality management
291
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
233
Tourism analysis : an interdisciplinary tourism & hospitality journal
226
Working paper / National Bureau of Economic Research, Inc.
225
The journal of services marketing
215
NBER working paper series
199
Journal of hospitality marketing & management
188
Tourism planning & development
186
NBER Working Paper
181
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
177
Auditing : a journal of practice & theory
173
SpringerLink / Bücher
170
Journal of air transport management
162
Discussion paper series / IZA
143
Services marketing quarterly
143
The TQM journal : the international review of organizational improvement
142
Spudai : oikonomikai, koinōnikai, technikai ; periodikē ekdosis tēs en Peiraiei Anotātēs Biomēchanikēs Scholēs
139
Spudai / University of Piraeus : journal of economics and business
136
Journal of Services Marketing
135
European research studies
130
Service business
125
Cogent business & management
122
Applied economics
119
International journal of quality & reliability management
119
International journal of quality and service sciences
115
International journal of productivity and quality management : IJPQM
112
International journal of services and operations management
109
Economic bulletin
107
Springer eBook Collection
106
Tourism review
104
Journal of service research : JSR
103
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ECONIS (ZBW)
345
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1
Services specialization (a possible index) and its connection with competitiveness : the case of Romania
Ioncica, Maria
;
Draghici, Mihaela
;
Petrescu, Cristina
; …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 2023-2044
Persistent link: https://www.econbiz.de/10008759968
Saved in:
2
Special issue: Tourism Service
Galindo Martín, Miguel Angel
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009232990
Saved in:
3
Applying a lifecycle perspective to explain tourism network development
Zehrer, Anita
;
Raich, Frieda
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1683-1705
Persistent link: https://www.econbiz.de/10008661574
Saved in:
4
Advances in service networks research
Scott, Noel
;
Laws, Eric
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1581-1592
Persistent link: https://www.econbiz.de/10008661601
Saved in:
5
Special issue: Advances in service network analysis
Scott, Noel
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008661646
Saved in:
6
Developing and validating a multidimensional tourist engagement scale (TES)
Huang, Shuyue
;
Choi, Hwansuk Chris
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 469-497
Persistent link: https://www.econbiz.de/10012203968
Saved in:
7
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
8
Reviving calm technology in the e-tourism context
Stankov, Uglješa
;
Filimonau, Viachaslau
- In:
The service industries journal
39
(
2019
)
5/6
,
pp. 343-360
Persistent link: https://www.econbiz.de/10012203305
Saved in:
9
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
10
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
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