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Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah; Glavas, Charmaine; Previte, … - In: The service industries journal 37 (2017) 9/10, pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
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The influence of hospitable design and service on patient responses
Suess, Courtney; Mody, Makarand Amrish - In: The service industries journal 38 (2018) 1/2, pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
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Constructing an index for brand equity : a hospital example
Wang, Yu-che; Hsu, Kuei-chu; Hsu, Sheng-hsun; Hsieh, … - In: The service industries journal 31 (2011) 1/2, pp. 311-322
Persistent link: https://www.econbiz.de/10008904623
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An evaluation of "fast track" in A & E : a discrete event simulation approach
Maull, R. S.; Smart, P. A.; Harris, A.; Al-Fatah … - In: The service industries journal 29 (2009) 7/8, pp. 923-941
Persistent link: https://www.econbiz.de/10003990191
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A conceptual framework to analyse hospital competitiveness
Eiriz, Vasco; Barbosa, Natália; Figueiredo, José - In: The service industries journal 30 (2010) 3/4, pp. 437-448
Persistent link: https://www.econbiz.de/10003980725
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The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
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Promoting the quality of hospital service for children with developmental delays
Lee, Shu-fang; Lee, Wen-shiung - In: The service industries journal 33 (2013) 15/16, pp. 1514-1526
Persistent link: https://www.econbiz.de/10010229414
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Efficiency and quality in health services : a crucial link
Navarro-Espigares, José Luis; Torres, Elisa Hernández - In: The service industries journal 31 (2011) 3/4, pp. 385-403
Persistent link: https://www.econbiz.de/10008937446
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Reliability evaluation of healthcare services by assessing the technical efficiency
Aksezer, Caglar S. - In: The service industries journal 31 (2011) 13/14, pp. 2309-2319
Persistent link: https://www.econbiz.de/10009298991
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Technology investments, performance and the effects of size and region in Turkish hospitals
Cetin, Ayse Tansel; Aksu, Mine; Ozer, Gokhan - In: The service industries journal 32 (2012) 5, pp. 747-771
Persistent link: https://www.econbiz.de/10009535907