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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
78
Service quality
78
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
65
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22
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Taiwan
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customer loyalty
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value co-creation
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customer satisfaction
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The service industries journal
Journal of business research : JBR
758
Journal of retailing and consumer services
619
Industrial marketing management : the international journal for industrial and high-tech firms
462
International journal of hospitality management
308
SpringerLink / Bücher
293
The journal of services marketing
231
The journal of business & industrial marketing
221
Discussion paper series / IZA
210
Journal of strategic marketing
178
Journal of the Academy of Marketing Science
173
International journal of electronic customer relationship management : IJECRM
141
Tourism management : research, policies, practice
136
International journal of contemporary hospitality management
134
Journal of marketing
132
NBER working paper series
128
Working paper / National Bureau of Economic Research, Inc.
128
Journal of travel and tourism marketing
126
Journal of service research : JSR
123
Journal of hospitality marketing & management
119
Journal of service management
119
Psychology & marketing
113
The journal of product & brand management
113
Asia Pacific journal of marketing and logistics
112
Cogent business & management
111
NBER Working Paper
110
Journal of retailing
106
Gabler Edition Wissenschaft
105
Journal of economic behavior & organization : JEBO
105
The journal of brand management : an international journal
104
European journal of marketing : EJM
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
Marketing intelligence & planning
100
Journal of marketing management : MM
96
Journal of business ethics : JOBE
95
Services marketing quarterly
95
IZA Discussion Paper
94
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
94
Management science : journal of the Institute for Operations Research and the Management Sciences
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
90
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ECONIS (ZBW)
201
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1
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
2
Conceptualizing a transformative supply chain for ecosystem well-being
Tansakul, Nitipon
;
Suthathip Suanmali
;
Shirahada, Kunio
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 378-399
Persistent link: https://www.econbiz.de/10014321592
Saved in:
3
How context shapes value co-creation : spectator experience of sport events
Horbel, Chris
;
Popp, Bastian
;
Woratschek, Herbert
; …
- In:
The service industries journal
36
(
2016
)
11/12
,
pp. 510-531
Persistent link: https://www.econbiz.de/10011657363
Saved in:
4
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
5
Understanding value-creating practices in social media-based brand communities
Sorensen, Anne
;
Drennan, Judy
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 986-1007
Persistent link: https://www.econbiz.de/10011848008
Saved in:
6
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
7
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Saved in:
8
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
9
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
10
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
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