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Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
116
Service quality
116
Beziehungsmarketing
66
Relationship marketing
66
Consumer behaviour
51
Konsumentenverhalten
51
Hospital
32
Krankenhaus
32
Business services
31
Unternehmensdienstleistung
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Service industry
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customer satisfaction
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Taiwan
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Beschwerdemanagement
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Gesundheitsversorgung
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service quality
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Emotion
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customer loyalty
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Qualitätsmanagement
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9
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231
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231
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Philippe, Jean
4
Alves, Helena
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Léo, Pierre-Yves
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Yi, Youjae
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Alrawadieh, Zaid
2
Cetin, Gurel
2
Chen, Li-Fei
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Chih, Wen-hai
2
Dabholkar, Pratibha A.
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Ha, Hong Youl
2
Ha, Sejin
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Hsu, Li-chun
2
Hsu, Maxwell K.
2
Kandampully, Jay
2
Keramati, Abbas
2
Kim, Wansoo
2
Köseoglu, Mehmet Ali
2
Malhotra, Neeru
2
Mody, Makarand Amrish
2
Ok, Chihyung
2
Park, Jungkun
2
Park, Sang-June
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Pinto, Mary Beth
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Raposo, Mário
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Rayburn, Steven W.
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Rha, June-young
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Ruiz Mafe, Carla
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Sanz Blas, Silvia
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Su, Chao-Ton
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Vázquez Casielles, Rodolfo
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Wang, Edward Shih-tse
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Wang, Stephen W.
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1
Abualigah, Ahmad
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Addo, Prince Clement
1
Adhikari, Kishalay
1
Adhikari, Prateek
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The service industries journal
International journal of hospitality management
568
Journal of retailing and consumer services
429
Journal of business research : JBR
357
NBER working paper series
254
Health care management review : HCM review
249
SpringerLink / Bücher
239
International journal of contemporary hospitality management
217
Tourism management : research, policies, practice
212
Working paper / National Bureau of Economic Research, Inc.
212
NBER Working Paper
207
Health care management science
203
The journal of services marketing
201
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
194
Journal of Services Marketing
184
Journal of hospitality marketing & management
181
Journal of health economics
180
Journal of health organization and management
176
Journal of travel and tourism marketing
174
Health economics
138
European journal of operational research : EJOR
135
Industrial marketing management : the international journal for industrial and high-tech firms
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
123
Cogent business & management
115
Service business
115
The TQM journal : the international review of organizational improvement
113
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
Services marketing quarterly
109
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
International journal of productivity and quality management : IJPQM
99
The European journal of health economics : HEPAC ; health economics in prevention and care
97
Tourism management perspectives : TMP
96
Management science : journal of the Institute for Operations Research and the Management Sciences
95
Journal of service research : JSR
94
Journal of service management
91
International journal of services and operations management
90
Discussion paper series / IZA
87
Journal of air transport management
87
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ECONIS (ZBW)
231
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231
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1
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
2
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
3
Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer
;
Baum, Tom
;
Shafti, Farhad
- In:
The service industries journal
34
(
2014
)
3
,
pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
Saved in:
4
The mediating role of commitment in healthcare B2B marketing
Sohn, Yong Seok
;
Seung, Kenny Y.
;
Seo, Sang Yun
;
Kim, …
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1381-1401
Persistent link: https://www.econbiz.de/10010205247
Saved in:
5
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
6
Innovation patterns and their effects on firm performance
Ryu, Jyun-Sun
;
Lee, Jea-Nam
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 81-101
Persistent link: https://www.econbiz.de/10011564527
Saved in:
7
Service industries, growth dynamics and financial constraints
Donati, Cristiana
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 190-205
Persistent link: https://www.econbiz.de/10011863155
Saved in:
8
Service quality tolerance in creative business service relationships
Davies, Mark
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 91-110
Persistent link: https://www.econbiz.de/10003849573
Saved in:
9
Patterns of innovation in knowledge-intensive business services
Amara, Nabil
;
Landry, Réjean
;
Doloreux, David
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 407-430
Persistent link: https://www.econbiz.de/10003870654
Saved in:
10
Government and entrepreneurship in transition economies : the case of small firms in business services in Ukraine
Smallbone, David
;
Welter, Friederike
;
Voytovich, Artem
; …
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 655-670
Persistent link: https://www.econbiz.de/10003992723
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