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~isPartOf:"The service industries journal"
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Employees' service recovery ef...
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Dienstleistungsqualität
294
Service quality
294
Dienstleistungssektor
270
Service industry
270
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
119
Relationship marketing
119
Consumer behaviour
90
Konsumentenverhalten
90
Innovation
56
Innovation management
50
Innovationsmanagement
50
Services
43
Dienstleistung
42
Taiwan
41
Arbeitszufriedenheit
38
Job satisfaction
38
Spain
37
Spanien
37
Arbeitsverhalten
36
Work behaviour
36
Beschwerdemanagement
28
Complaint management
28
Hotel industry
28
Hotellerie
28
Customer service
27
Kundenservice
27
Großbritannien
25
Performance measurement
25
Performance-Messung
25
United Kingdom
25
Corporate culture
22
Leistungsmotivation
22
Unternehmenskultur
22
Work motivation
22
Emotion
21
KMU
21
SME
21
Employee retention
20
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Undetermined
212
Free
8
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647
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19
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664
Aufsatz in Zeitschrift
664
Collection of articles of several authors
21
Sammelwerk
21
Case study
6
Fallstudie
6
Conference proceedings
4
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4
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Language
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English
666
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Williams, Colin C.
8
Altinay, Levent
7
Ribeiro Soriano, Domingo
5
Alves, Helena
4
Kandampully, Jay
4
Lee, Sang M.
4
Lin, Wen-bao
4
Mas-Verdu, Francisco
4
Pla-Barber, José
4
Rayburn, Steven W.
4
Wang, Mei-ling
4
Yi, Youjae
4
Anasori, Elham
3
Arasli, Huseyin
3
Arici, Hasan Evrim
3
Back, Ki-Joon
3
Backhouse, Chris J.
3
Beyers, William B.
3
Daniels, Peter W.
3
Fisk, Raymond P.
3
Gallouj, Fai͏̈z
3
Guchait, Priyanko
3
Gursoy, Dogan
3
Horodnic, Ioana Alexandra
3
Jaaron, Ayham A. M.
3
Kim, Wansoo
3
Kraus, Sascha
3
Lings, Ian
3
Malhotra, Neeru
3
Ok, Chihyung
3
Ritala, Paavo
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Sigala, Marianna
3
Stare, Metka
3
Ström, Patrik
3
Toivonen, Marja
3
Wirtz, Jochen
3
Abid, Ghulam
2
Abubakar, A. Mohammed
2
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The service industries journal
SpringerLink / Bücher
1,004
Journal of business research : JBR
900
International journal of hospitality management
894
Journal of business ethics : JOBE
769
Journal of retailing and consumer services
623
Discussion paper series / IZA
406
NBER working paper series
382
Springer eBook Collection
381
Working paper / National Bureau of Economic Research, Inc.
372
International journal of contemporary hospitality management
343
The international journal of human resource management
343
The journal of services marketing
338
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
334
Tourism management : research, policies, practice
328
NBER Working Paper
315
Cogent business & management
314
Journal of Services Marketing
300
Industrial marketing management : the international journal for industrial and high-tech firms
282
CESifo working papers
269
Management Decision
264
Journal of business and psychology
262
Journal of hospitality marketing & management
252
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
250
Journal of managerial psychology
247
Academy of Management journal : AMJ
246
Journal of vocational behavior
246
European research studies
231
Europäische Hochschulschriften / 5
231
Leadership & organization development journal
227
Journal of travel and tourism marketing
221
Leadership & Organization Development Journal
219
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
217
Journal of management : JOM
208
Management science : journal of the Institute for Operations Research and the Management Sciences
207
International journal of human resource management
204
IZA Discussion Paper
203
European management journal
202
International Journal of Contemporary Hospitality Management
202
The TQM journal : the international review of organizational improvement
201
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ECONIS (ZBW)
666
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666
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1
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
2
Exploration of lead factors affecting service recovery
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1529-1546
Persistent link: https://www.econbiz.de/10003928492
Saved in:
3
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
4
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
5
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
6
Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
Saved in:
7
Behavioural responses to service encounter involving failure and recovery : the influence of contextual factors
Matos, Celso Augusto de
;
Vieira, Valter Afonso
;
Veiga, …
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2203-2217
Persistent link: https://www.econbiz.de/10009620211
Saved in:
8
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
9
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
10
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
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