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Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector : an empirical study
Anosike, Uchenna Paschal; Eid, Riyad - In: The service industries journal 31 (2011) 13/14, pp. 2487-2505
Persistent link: https://www.econbiz.de/10009299647
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Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study
Anosike, Uchenna Paschal; Eid, Riyad - In: The service industries journal 31 (2011) 14, pp. 2487-2506
Persistent link: https://www.econbiz.de/10009796800
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Towards a successful CRM implementation in banks : an integrated model
Eid, Riyad - In: The service industries journal 27 (2007) 7/8, pp. 1021-1039
Persistent link: https://www.econbiz.de/10003598944
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The impact of E-marketing use on small business enterprises' marketing success
Eid, Riyad; El-Gohary, Hatem - In: The service industries journal 33 (2013) 1, pp. 31-50
Persistent link: https://www.econbiz.de/10010054552
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Towards a Successful CRM Implementation in Banks: An Integrated Model
Eid, Riyad - In: The service industries journal 27 (2007) 8, pp. 1021-1040
Persistent link: https://www.econbiz.de/10007879770
Cover Image
Towards a Successful CRM Implementation in Banks: An Integrated Model
Eid, Riyad - In: The service industries journal 27 (2007) 7-8, pp. 1021-1040
Persistent link: https://www.econbiz.de/10007887390
Cover Image
The impact of E-marketing use on small business enterpises' marketing success
Eid, Riyad; El-Gohary, Hatem - In: The service industries journal 33 (2013) 1, pp. 31-50
Persistent link: https://www.econbiz.de/10009702934