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Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah; Glavas, Charmaine; Previte, … - In: The service industries journal 37 (2017) 9/10, pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
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Motives for service sabotage : an empirical study of front-line workers
Harris, Lloyd C.; Ogbonna, Emmanuel - In: The service industries journal 32 (2012) 13, pp. 2027-2046
Persistent link: https://www.econbiz.de/10009620300
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Barriers to Marketing Development in the Barristers' Profession
Harris, Lloyd C.; Piercy, Nigel F. - In: The service industries journal 18 (1998) 4, pp. 19-37
Persistent link: https://www.econbiz.de/10007348812
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Motives for service sabotage: an empirical study of front-line workers
Harris, Lloyd C.; Ogbonna, Emmanuel - In: The service industries journal 32 (2012) 13, pp. 2027-2047
Persistent link: https://www.econbiz.de/10010001826
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Maintaining Relationships: A Study of the Legal Industry
Harris, Lloyd C.; O'Malley, Lisa - In: The service industries journal 20 (2000) 4, pp. 62-84
Persistent link: https://www.econbiz.de/10006282009