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~isPartOf:"The service industries journal"
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Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
158
Service quality
158
Emotion
35
Taiwan
34
Dienstleistungssektor
33
Service industry
33
Brand management
28
Markenführung
28
Confidence
27
Vertrauen
27
Beschwerdemanagement
24
Complaint management
24
Customer service
24
Kundenservice
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Brand image
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Customer integration
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E-commerce
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Kundenintegration
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Markenimage
23
Online retailing
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Online-Handel
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customer satisfaction
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Betriebliche Wertschöpfung
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18
Online-Marketing
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Social web
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English
419
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Ha, Hong Youl
4
Wang, Stephen W.
4
Yi, Youjae
4
Alves, Helena
3
Dabholkar, Pratibha A.
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Kim, Wansoo
3
Lin, Wen-bao
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Rayburn, Steven W.
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bowden, Jana
2
Bowen, David
2
Canter, Deborah D.
2
Casaló, Luis V.
2
Cetin, Gurel
2
Chao, Pei
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chih, Wen-hai
2
Ding Hooi Ting
2
Drennan, Judy
2
Eid, Riyad
2
Fang, Jiaming
2
Flavián Blanco, Carlos
2
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The service industries journal
Journal of business research : JBR
2,459
Journal of retailing and consumer services
2,120
NBER working paper series
1,476
Working paper / National Bureau of Economic Research, Inc.
1,260
NBER Working Paper
1,178
International journal of hospitality management
1,049
SpringerLink / Bücher
1,036
International journal of consumer studies
785
Psychology & marketing
732
Discussion paper / Centre for Economic Policy Research
631
Journal of consumer research : JCR ; an interdisciplinary bimonthly
591
European Journal of Marketing
588
IMF working papers
560
Industrial marketing management : the international journal for industrial and high-tech firms
526
Journal of banking & finance
500
Tourism management : research, policies, practice
487
Journal of Consumer Marketing
478
Management science : journal of the Institute for Operations Research and the Management Sciences
468
Applied economics
459
Asia Pacific journal of marketing and logistics
456
Working paper
451
CESifo working papers
434
Journal of travel and tourism marketing
433
Journal of the Academy of Marketing Science
415
European journal of marketing : EJM
414
The journal of services marketing
414
The journal of product & brand management
410
Journal of Services Marketing
405
Journal of marketing research : JMR
404
MPRA Paper
400
Journal of marketing
395
Journal of marketing management : MM
392
Discussion papers / CEPR
387
The journal of brand management : an international journal
387
Journal of retailing
384
Journal of financial stability
371
Technological forecasting & social change : an international journal
371
Cogent business & management
366
International journal of contemporary hospitality management
365
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ECONIS (ZBW)
419
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1
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419
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1
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
2
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
3
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
4
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
5
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
6
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
7
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
8
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
9
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
10
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
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