//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The quality effect on the prof...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
107
Kundenzufriedenheit
107
Beziehungsmarketing
83
Relationship marketing
83
Consumer behaviour
63
Konsumentenverhalten
63
Firm performance
60
Unternehmenserfolg
60
Dienstleistungssektor
56
Service industry
56
Performance measurement
48
Performance-Messung
48
Taiwan
46
Spain
30
Spanien
30
Quality management
29
Qualitätsmanagement
29
Hotel industry
23
Hotellerie
23
Profitability
23
Rentabilität
23
Customer service
19
Kundenservice
19
Bank
18
Beschwerdemanagement
18
Complaint management
18
Dienstleistung
18
Services
18
service quality
17
Gesundheitsversorgung
16
Health care
16
Hospital
16
Innovation management
16
Innovationsmanagement
16
Krankenhaus
16
Customer value
14
Großbritannien
14
Kundenwert
14
more ...
less ...
Online availability
All
Undetermined
103
Free
4
Type of publication
All
Article
411
Book / Working Paper
8
Type of publication (narrower categories)
All
Article in journal
419
Aufsatz in Zeitschrift
419
Collection of articles of several authors
8
Sammelwerk
8
Case study
5
Fallstudie
5
Conference proceedings
2
Konferenzschrift
2
more ...
less ...
Language
All
English
419
Author
All
Peris-Ortiz, Marta
4
Kandampully, Jay
3
Lin, Wen-bao
3
Palacios Marqués, Daniel
3
Tsaur, Sheng-hshiung
3
Alonso-Almeida, María del Mar
2
Alves, Helena
2
Auh, Seigyoung
2
Backhouse, Chris J.
2
Bryson, John R.
2
Cegarra-Navarro, Juan Gabriel
2
Chang, Hong-Sheng
2
Chang, Hsin Hsin
2
Chao, Pei
2
Chen, Li-Fei
2
Chiu, Yung-ho
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gallouj, Fai͏̈z
2
Ganz, Walter
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gomes, Carlos Francisco
2
Ha, Hong Youl
2
Henseler, Jörg
2
Huang, Chin Wei
2
Jaaron, Ayham A. M.
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Chia-chi
2
Lee, Donhee
2
Lee, Kyuho
2
Lee, Sang M.
2
León-Darder, Fidel
2
Lin, Chin-tsai
2
Liu, Tsung-chi
2
more ...
less ...
Published in...
All
The service industries journal
Journal of air transport management
1,150
Journal of business research : JBR
1,085
Working paper / National Bureau of Economic Research, Inc.
864
NBER working paper series
851
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
724
NBER Working Paper
712
International journal of production research
639
International journal of hospitality management
637
International journal of productivity and quality management : IJPQM
624
SpringerLink / Bücher
622
International journal of production economics
582
International journal of quality & reliability management
512
The TQM journal : the international review of organizational improvement
508
International Journal of Quality & Reliability Management
479
Cogent business & management
451
Discussion paper / Centre for Economic Policy Research
445
Journal of retailing and consumer services
427
Discussion paper series / IZA
401
Strategic management journal
372
Applied economics
356
Total quality management & business excellence
349
European journal of operational research : EJOR
342
Industrial marketing management : the international journal for industrial and high-tech firms
336
CESifo working papers
302
Management science : journal of the Institute for Operations Research and the Management Sciences
297
Europäische Hochschulschriften / 5
283
Working paper
282
Journal of business ethics : JOBE
278
Transportation research / E : an international journal
276
Finance research letters
273
The TQM Magazine
273
International journal of economics and financial issues : IJEFI
270
Technological forecasting & social change : an international journal
269
MPRA Paper
265
Tourism management : research, policies, practice
255
IZA Discussion Papers
253
International journal of economics and finance
252
Journal of banking & finance
248
International journal of contemporary hospitality management
247
more ...
less ...
Source
All
ECONIS (ZBW)
419
Showing
1
-
10
of
419
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
2
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
3
Performance-only measures vs. performance-expectation measures of service
quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
4
An innovative service
quality
evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
5
Understanding hospital
quality
: the case of cumulative and balanced
quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
6
Market segmentation of
airline
cargo transport
Chao, Ching-cheng
;
Lirn, Tai-cherng
;
Shang, Kuo Chung
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1672-1685
Persistent link: https://www.econbiz.de/10010229397
Saved in:
7
A service sector classification schme using economic data
David, Alex Hugh
- In:
The service industries journal
34
(
2014
)
4
,
pp. 335-353
Persistent link: https://www.econbiz.de/10010344114
Saved in:
8
International interdependencies between the
deregulation
of domestic service industries : a case study of aviation in North America
Button, Kenneth John
- In:
The service industries journal
13
(
1993
)
3
,
pp. 55-73
Persistent link: https://www.econbiz.de/10001146101
Saved in:
9
Consumer perceptions of frontline service employee personality traits, interaction
quality
, and consumer satisfaction
Ekinci, Yuksel
;
Dawes, Philip L.
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
Saved in:
10
Quality
and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->