Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Year of publication: |
2021
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Authors: | Lien, Che-Hui ; Hsu, Maxwell K. ; Shang, Jing-Zhi ; Wang, Stephen W. |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 41.2021, 9/10, p. 671-695
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Subject: | fast air travel service | Self-Service technology | technology adoptions | TPB | Taiwan | Selbstbedienung | Self-service | Passagierluftverkehr | Air passenger transport | Innovationsakzeptanz | Innovation adoption | Fluggesellschaft | Airline | Luftverkehr | Air transport | Innovationsdiffusion | Innovation diffusion | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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