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Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad; Sangari, Mohamad Sadegh; … - In: The service industries journal 38 (2018) 15/16, pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
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The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying; Chi, Christina Geng-Qing - In: The service industries journal 38 (2018) 15/16, pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
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Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.; Stein, Alisha; Rabbanee, Fazlul K. - In: The service industries journal 36 (2016) 9/10, pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
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Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun; Wang, Kai-yu; Chih, Wen-hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
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Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy; Le Nguyen Hau; Evangelista, Felicitas - In: The service industries journal 36 (2016) 3/4, pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
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Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming - In: The service industries journal 43 (2023) 5/6, pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
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Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman; Sivakumar, V. J. - In: The service industries journal 42 (2022) 15/16, pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
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Relational benefits, their consequences, and customer membership types
Lee, Yong-ki; Choi, Byung-ho; Kim, Dong Jin; Hyun, … - In: The service industries journal 34 (2014) 3, pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
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Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229
Persistent link: https://www.econbiz.de/10010344138