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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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Evolving impacts of COVID-19 vaccination intentions on travel intentions
Gursoy, Dogan; Can, Ali Selcuk; Williams, Nigel L.; … - In: The service industries journal 41 (2021) 11/12, pp. 719-733
Persistent link: https://www.econbiz.de/10012623971
Cover Image
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip - In: The service industries journal 29 (2009) 4, pp. 503-522
Persistent link: https://www.econbiz.de/10008259467
Cover Image
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip - In: The service industries journal 29 (2009) 3-4, pp. 503-522
Persistent link: https://www.econbiz.de/10008272538