Narrow search
Showing 1 - 2 of 2
Cover Image
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo; Iglesias Argu͏̈elles, Víctor - In: The service industries journal 32 (2012) 1/2, pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Cover Image
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: The service industries journal 28 (2008) 3/4, pp. 497-512
Persistent link: https://www.econbiz.de/10003751919