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The service industries journal
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Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
2
Employees' overestimation of functional and relational service quality: A gap analysis
Peiró, José
;
Martínez-tur, Vicente
;
Ramos, José
- In:
The service industries journal
25
(
2005
)
6
,
pp. 773-788
Persistent link: https://www.econbiz.de/10007779990
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