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Nonprofit organization
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1
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Edvardsson, Bo
8
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The service industries journal
Managing service quality : MSQ ; an international journal
32
Journal of service management
25
Journal of Service Management
21
International journal of quality and service sciences
13
International Journal of Quality and Service Sciences
9
Journal of business research : JBR
7
International journal of service industry management : IJSIM
6
Journal of Services Marketing
6
The journal of services marketing
6
Business transformation for a sustainable future
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of service research : JSR
5
Marketing theory
4
The journal of business & industrial marketing
4
European Business Review
3
Journal of Business & Industrial Marketing
3
Rapport från Institutionen för Ekonomi och Statistik
3
Series on technology management
3
AMS review : official publication of the Academy of Marketing Science
2
European journal of marketing : EJM
2
Involving customers in new service development
2
Journal of Service Theory and Practice
2
Journal of business-to-business marketing
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Management Research and Practice
2
Management, organizations and society
2
Marketing intelligence & planning
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Quality & Quantity: International Journal of Methodology
2
Review of marketing research
2
Scandinavian journal of management
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
The TQM Magazine
2
The TQM magazine : the international bi-monthly for total quality management
2
The journal of product & brand management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Working Papers / Hanken Svenska Handelshögskolan
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ECONIS (ZBW)
4
OLC EcoSci
4
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1
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
2
Internationalisation in service companies
Edvardsson, Bo
- In:
The service industries journal
13
(
1993
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10001138043
Saved in:
3
Special double issue: nonprofit services : part 2
Alves, Helena
(
ed.
);
Edvardsson, Bo
(
ed.
)
-
2018
Persistent link: https://www.econbiz.de/10011848088
Saved in:
4
Special issue: nonprofit services : part 1
Alves, Helena
(
ed.
);
Edvardsson, Bo
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011818996
Saved in:
5
Internal Service Quality and the Psychological Work Environment: An Empirical Analysis of Conceptual Interrelatedness
Edvardsson, Bo
;
Larsson, Gerry
;
Setterlind, Sven
- In:
The service industries journal
17
(
1997
)
2
,
pp. 252-263
Persistent link: https://www.econbiz.de/10007306789
Saved in:
6
Key Concepts for New Service Development
Edvardsson, Bo
;
Olsson, Jan
- In:
The service industries journal
16
(
1996
)
2
,
pp. 140-164
Persistent link: https://www.econbiz.de/10007314669
Saved in:
7
'The IKEA Saga': How Service Culture Drives Service Strategy
Edvardsson, Bo
;
Enquist, Bo
- In:
The service industries journal
22
(
2002
)
4
,
pp. 153-186
Persistent link: https://www.econbiz.de/10006261083
Saved in:
8
An Experience-Based Measure of Service Quality
Edvardsson, Bo
;
Mattsson, Jan
- In:
The service industries journal
13
(
1993
)
4
,
pp. 289-306
Persistent link: https://www.econbiz.de/10006358143
Saved in:
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