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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
103
Kundenzufriedenheit
103
Beziehungsmarketing
77
Relationship marketing
77
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
36
Service industry
36
Quality management
29
Qualitätsmanagement
29
Taiwan
26
Spain
22
Spanien
22
Performance measurement
21
Performance-Messung
21
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
service quality
17
Hotel industry
16
Hotellerie
16
Dienstleistung
15
Gesundheitsversorgung
15
Health care
15
Services
15
Hospital
14
Krankenhaus
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Großbritannien
11
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2
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Article
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7
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Article in journal
313
Aufsatz in Zeitschrift
313
Collection of articles of several authors
7
Sammelwerk
7
Case study
5
Fallstudie
5
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1
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1
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Language
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English
313
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Su, Chao-Ton
2
Tarí, Juan José
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
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The service industries journal
IZA Discussion Papers
3,854
Discussion paper series / IZA
2,444
IZA Discussion Paper
2,264
MPRA Paper
1,367
Economics Papers from University Paris Dauphine
1,100
NBER Working Papers
907
CESifo Working Paper
785
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
CESifo working papers
571
CEPR Discussion Papers
565
LSE Research Online Documents on Economics
553
Working Paper
514
International journal of productivity and quality management : IJPQM
506
The TQM journal : the international review of organizational improvement
489
CESifo Working Paper Series
480
International journal of quality & reliability management
456
Auditing : a journal of practice & theory
439
NBER working paper series
431
Ovidius University Annals, Economic Sciences Series
420
International journal of hospitality management
415
ZEW Discussion Papers
407
International journal of production research
380
Journal of retailing and consumer services
333
Annals of Faculty of Economics
307
Total quality management & business excellence
300
Cogent business & management
292
Journal of business research : JBR
281
Managerial auditing journal
269
GLO discussion paper
257
GLO Discussion Paper
253
SOEPpapers on Multidisciplinary Panel Data Research
244
International journal of production economics
237
The accounting review : a publication of the American Accounting Association
229
Quality management journal : QMJ
223
Český finanční a účetní časopis
222
International journal of auditing : IJA
215
ERIM Report Series Research in Management
210
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
206
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ECONIS (ZBW)
313
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1
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
2
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
3
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
4
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
5
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
6
The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael
;
Carmona, Pedro
;
Momparler, Alexandre
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
Saved in:
7
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
8
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
9
Effects of individual resources and team-member exchange on service quality
Baek, Unji
;
Olya, Hossein
;
Lee, Seul Ki
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 584-606
Persistent link: https://www.econbiz.de/10011880865
Saved in:
10
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
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