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Value Oriented Planning of Int...
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Consumer behaviour
198
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197
Beziehungsmarketing
187
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187
Dienstleistungsqualität
114
Service quality
114
Customer satisfaction
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34
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The service industries journal
Journal of business research : JBR
2,489
Journal of retailing and consumer services
2,073
International journal of hospitality management
893
SpringerLink / Bücher
779
International journal of consumer studies
776
Psychology & marketing
692
NBER working paper series
641
Economics Papers from University Paris Dauphine
611
Industrial marketing management : the international journal for industrial and high-tech firms
598
Journal of consumer research : JCR ; an interdisciplinary bimonthly
588
Working paper / National Bureau of Economic Research, Inc.
537
European Journal of Marketing
479
NBER Working Paper
467
Asia Pacific journal of marketing and logistics
434
Cogent business & management
422
Journal of business ethics : JOBE
417
European journal of marketing : EJM
408
The journal of product & brand management
407
Journal of Consumer Marketing
399
Technological forecasting & social change : an international journal
393
The journal of brand management : an international journal
390
Journal of the Academy of Marketing Science
389
Tourism management : research, policies, practice
389
Journal of marketing
386
Journal of marketing management : MM
385
Journal of marketing research : JMR
381
Management science : journal of the Institute for Operations Research and the Management Sciences
381
The journal of services marketing
380
Journal of travel and tourism marketing
376
Journal of retailing
362
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
349
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
340
Journal of international consumer marketing
334
Marketing intelligence & planning
333
International journal of contemporary hospitality management
330
Marketing letters : a journal of research in marketing
322
Journal of marketing communications
320
International journal of retail & distribution management
318
Journal of strategic marketing
317
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ECONIS (ZBW)
358
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1
How to support the management of intangibles
Arancibia Carvajal, Sara
;
Fernández Nogales, Angel
- In:
The service industries journal
34
(
2014
)
3
,
pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
Saved in:
2
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
3
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
4
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
5
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Saved in:
6
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
7
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
8
Assessing "meta-services" : customer's perceived value and behaviour
Janawade, Vikrant
;
Bertrand, Daisy
;
Léo, Pierre-Yves
; …
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 275-295
Persistent link: https://www.econbiz.de/10011299598
Saved in:
9
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
10
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
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