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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
292
Service quality
292
Consumer behaviour
197
Konsumentenverhalten
196
Beziehungsmarketing
185
Relationship marketing
185
Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungssektor
75
Service industry
75
Services
61
Dienstleistung
60
Taiwan
46
Innovation
42
Emotion
36
Betriebliche Wertschöpfung
34
Value creation
34
Customer integration
31
Kundenintegration
31
Brand management
29
Innovation management
29
Innovationsmanagement
29
Markenführung
29
Confidence
28
Customer service
28
Customer value
28
Kundenservice
28
Kundenwert
28
Vertrauen
28
E-commerce
26
Electronic Commerce
26
Online retailing
26
Online-Handel
26
Beschwerdemanagement
25
Complaint management
25
Spain
25
Spanien
25
Brand image
24
Markenimage
24
Performance measurement
21
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6
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598
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606
Aufsatz in Zeitschrift
606
Collection of articles of several authors
10
Sammelwerk
10
Case study
6
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6
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1
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English
606
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Alves, Helena
5
Ha, Hong Youl
4
Lin, Wen-bao
4
Rayburn, Steven W.
4
Wang, Stephen W.
4
Yi, Youjae
4
Dabholkar, Pratibha A.
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Kim, Wansoo
3
Malhotra, Neeru
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Philippe, Jean
3
Sanz Blas, Silvia
3
Sánchez-García, Javier
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Williams, Colin C.
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yen, David C.
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Apetrei, Andreea
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Backhouse, Chris J.
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Canter, Deborah D.
2
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The service industries journal
Journal of business research : JBR
2,698
Journal of retailing and consumer services
2,168
International journal of hospitality management
1,087
SpringerLink / Bücher
898
International journal of consumer studies
789
NBER working paper series
739
Psychology & marketing
732
Industrial marketing management : the international journal for industrial and high-tech firms
695
Working paper / National Bureau of Economic Research, Inc.
665
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
NBER Working Paper
587
Tourism management : research, policies, practice
516
The journal of services marketing
478
Asia Pacific journal of marketing and logistics
472
Journal of travel and tourism marketing
451
Management science : journal of the Institute for Operations Research and the Management Sciences
445
European journal of marketing : EJM
435
Journal of marketing management : MM
430
International journal of contemporary hospitality management
425
Technological forecasting & social change : an international journal
422
Journal of the Academy of Marketing Science
413
The journal of product & brand management
412
Journal of marketing research : JMR
408
Journal of marketing
405
Cogent business & management
404
The journal of brand management : an international journal
395
Journal of retailing
380
Journal of business ethics : JOBE
371
Journal of hospitality marketing & management
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
344
Marketing letters : a journal of research in marketing
342
Journal of strategic marketing
341
Journal of international consumer marketing
337
International journal of retail & distribution management
329
The international review of retail, distribution and consumer research
320
Journal of marketing communications
318
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
318
Marketing intelligence & planning
316
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ECONIS (ZBW)
606
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1
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606
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1
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
2
Exploring antecedents of customer citizenship behaviors in
services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
3
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
4
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
5
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
6
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
7
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
8
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
9
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Saved in:
10
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
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