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The relationship between management's perception of total quality service and customer perceptions of service quality
Sureshchandar, G.S.; Rajendran, Chandrasekharan; … - In: Total quality management 13 (2002) 1, pp. 69-88
Persistent link: https://www.econbiz.de/10007169047
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A Conceptual model for total quality management in service organizations
Sureshchandar, G.S.; Rajendran, Chandrasekharan; … - In: Total quality management 12 (2001) 3, pp. 343-364
Persistent link: https://www.econbiz.de/10007174015
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Customer perceptions of service quality: A critique
Sureshchandar, G.S.; Rajendran, Chandrasekharan; … - In: Total quality management 12 (2001) 1, pp. 111-124
Persistent link: https://www.econbiz.de/10007175552