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Wetzels, Martin
4
Ruyter, Ko de
3
Birgelen, Marcel van
1
De Ruyter, Ko
1
Lemmink, Jos
1
Van Birgelen, Marcel
1
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Total quality management
Journal of retailing
10
Journal of the Academy of Marketing Science
10
Journal of Service Management
8
Journal of service management
8
Journal of business research : JBR
7
Journal of service research : JSR
7
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of Economic Psychology
6
European Journal of Marketing
5
International journal of service industry management : IJSIM
5
Journal of marketing
5
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
5
The journal of business & industrial marketing
5
European journal of marketing : EJM
4
Journal of service research
4
Psychology & marketing
4
Journal of Business & Industrial Marketing
3
Journal of Services Marketing
3
Journal of advertising
3
Management information systems : mis quarterly
3
Research memorandum / METEOR
3
Working Papers / Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
3
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International Business Review
2
International business review : the official journal of the European International Business Academy
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of Business Research
2
Journal of Product Innovation Management
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Journal of purchasing and supply management
2
Journal of retailing and consumer services
2
Long range planning : LRP ; international journal of strategic management
2
Maandblad voor accountancy en bedrijfseconomie : MAB
2
Marketing Letters
2
Psychology & Marketing
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
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OLC EcoSci
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1
What factors determine use of quality-related marketing research information? An empirical investigation
Van Birgelen, Marcel
;
De Ruyter, Ko
;
Wetzels, Martin
- In:
Total quality management
12
(
2001
)
4
,
pp. 521-534
Persistent link: https://www.econbiz.de/10007171913
Saved in:
2
Measuring service quality trade-offs in Asian distribution channels: A multi-layer perspective
Wetzels, Martin
;
Ruyter, Ko de
;
Lemmink, Jos
- In:
Total quality management
11
(
2000
)
3
,
pp. 307-318
Persistent link: https://www.econbiz.de/10007181674
Saved in:
3
How do customers react to critical service encounters?: A cross sectional perspective
Ruyter, Ko de
;
Wetzels, Martin
;
Birgelen, Marcel van
- In:
Total quality management
10
(
1999
)
8
,
pp. 1131-1146
Persistent link: https://www.econbiz.de/10007184152
Saved in:
4
Two sides of the same story: Measuring different quality perceptions of the dyadic service encounter with the SERVCON instrument
Ruyter, Ko de
;
Wetzels, Martin
- In:
Total quality management
7
(
1996
)
6
,
pp. 595-604
Persistent link: https://www.econbiz.de/10007204947
Saved in:
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