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Using employee satisfaction measurement to improve people management: An adaptation of Kano's quality types
Martensen, Anne; Grønholdt, Lars - In: Total quality management 12 (2001) 7-8, pp. 949-957
Persistent link: https://www.econbiz.de/10007169432
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Measuring the impact of buying behaviour...
Kristensen, Kai; Martensen, Anne; Grønholdt, Lars - In: Total quality management 10 (1999) 4-5, pp. S602
Persistent link: https://www.econbiz.de/10007185864
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Integrating business excellence and inno...
Martensen, Anne; Dahlgaard, Jens J. - In: Total quality management 10 (1999) 4-5, pp. S627
Persistent link: https://www.econbiz.de/10007185861
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Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology
Kristensen, Kai; Martensen, Anne; Gronholdt, Lars - In: Total quality management 11 (2000) 7, pp. 1007-1016
Persistent link: https://www.econbiz.de/10007178164
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The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark
Martensen, Anne; Gronholdt, Lars; Kristensen, Kai - In: Total quality management 11 (2000) 4, pp. 544-553
Persistent link: https://www.econbiz.de/10007180281
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The relationship between customer satisfaction and loyalty: cross-industry differences
Gronholdt, Lars; Martensen, Anne; Kristensen, Kai - In: Total quality management 11 (2000) 4, pp. 509-514
Persistent link: https://www.econbiz.de/10007180286
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Leadership for product development: A business excellence approach
Martensen, Anne - In: Total quality management 9 (1998) 4-5, pp. S172
Persistent link: https://www.econbiz.de/10007192035
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A causal model for employee satisfaction
Eskildsen, Jacob K.; Dahlgaard, Jens J. - In: Total quality management 11 (2000) 8, pp. 1081-1094
Persistent link: https://www.econbiz.de/10007177879
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - The impact of creativity and learning on...
Eskildsen, Jacob K.; Dahlgaard, Jens J.; Nørgaard, Anders - In: Total quality management 10 (1999) 4-5, pp. S523
Persistent link: https://www.econbiz.de/10007185874
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Integrating business excellence and inno...
Dahlgaard, Jens J.; Dahlgaard, Su Mi Park - In: Total quality management 10 (1999) 4-5, pp. S465
Persistent link: https://www.econbiz.de/10007185881