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Internal audit quality : a pol...
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Quality management
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Qualitätsmanagement
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Kundenzufriedenheit
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quality management
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total quality management
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Antony, Jiju
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Sampaio, Paulo
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Mas-Machuca, Marta
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Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
662
International journal of productivity and quality management : IJPQM
508
The TQM journal : the international review of organizational improvement
492
IMF Staff Country Reports
460
International journal of quality & reliability management
456
Auditing : a journal of practice & theory
443
International journal of hospitality management
415
International journal of production research
380
Journal of retailing and consumer services
333
The service industries journal
317
Managerial auditing journal
296
Journal of business research : JBR
295
NBER working paper series
261
Working paper / National Bureau of Economic Research, Inc.
250
International journal of production economics
240
NBER Working Paper
240
SpringerLink / Bücher
238
The accounting review : a publication of the American Accounting Association
231
International journal of auditing : IJA
227
Quality management journal : QMJ
223
Public management review
218
The journal of services marketing
211
Cogent business & management
203
Accounting horizons : a quarterly publication of the American Accounting Association
202
International journal of six sigma and competitive advantage : IJSSCA
186
WPg : Kompetenz schafft Vertrauen
169
International journal of contemporary hospitality management
168
Discussion paper series / IZA
166
International journal of quality and service sciences
164
International journal of services and operations management
163
Services marketing quarterly
142
European journal of operational research : EJOR
138
Journal of air transport management
138
Journal of hospitality marketing & management
138
Health care management review : HCM review
137
Journal of accounting and public policy
126
Tourism management : research, policies, practice
125
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
123
Journal of travel and tourism marketing
122
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1
Quality management internal auditing in small and medium-sized companies : an exploratory study on factors for significantly improving quality performance
Chiarini, Andrea
;
Castellani, Paola
;
Rossato, Chiara
; …
- In:
Total quality management & business excellence
32
(
2021
)
16
,
pp. 1829-1849
Persistent link: https://www.econbiz.de/10012694193
Saved in:
2
Unleashing the potential of internal audits : a review and research agenda
Lenning, Jan
;
Gremyr, Ida
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 994-1010
Persistent link: https://www.econbiz.de/10013352638
Saved in:
3
Investigating the relationship between KM implementation capability and TQM : a Greek public sector case study
Xanthopoulou, Styliani
;
Tsiotras, George
;
Kessopoulou, …
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 202-225
Persistent link: https://www.econbiz.de/10014513349
Saved in:
4
Lean Six Sigma in the public sector : yesterday, today and tomorrow
Rodgers, Bryan
;
Antony, Jiju
;
Edgeman, Rick
;
Cudney, …
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 528-540
Persistent link: https://www.econbiz.de/10012440309
Saved in:
5
Four decades of research on quality : summarising, trendspotting and looking ahead
Carnerud, Daniel
;
Bäckström, Ingela
- In:
Total quality management & business excellence
32
(
2021
)
9
,
pp. 1023-1045
Persistent link: https://www.econbiz.de/10012549552
Saved in:
6
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
7
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
8
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
9
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
10
Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital
Behdioğlu, Sema
;
Acar, Eylem
;
Burhan, Hasan Arda
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012199745
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