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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungssektor
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Dienstleistungsqualität
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Service quality
17
Quality management
16
Qualitätsmanagement
16
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9
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The service industries journal
286
Journal of business research : JBR
109
The journal of services marketing
99
SpringerLink / Bücher
84
Service business
67
Journal of service management
64
International journal of production economics
60
Journal of retailing and consumer services
57
Journal of service research : JSR
57
Industrial marketing management : the international journal for industrial and high-tech firms
54
NBER working paper series
53
International journal of services technology and management
43
NBER Working Paper
40
Discussion paper
39
International journal of hospitality management
39
Services marketing quarterly
39
Working paper / National Bureau of Economic Research, Inc.
39
Structural change and economic dynamics : SC+ED
38
Applied economics
37
International journal of services and operations management
37
European journal of operational research : EJOR
35
Working paper
35
Policy research working paper : WPS
34
Regional studies
33
Discussion paper series / IZA
30
The journal of business & industrial marketing
30
Discussion paper / Centre for Economic Policy Research
29
Journal of service research
29
ifo Schnelldienst
29
Applied economics letters
28
Europäische Hochschulschriften / 5
28
Springer eBook Collection
28
Ifo Schnelldienst
27
Research policy : policy, management and economic studies of science, technology and innovation
27
Technological forecasting & social change : an international journal
27
ZEW discussion papers
27
Managing service quality : MSQ ; an international journal
26
The international journal of human resource management
26
World Bank Policy Research Working Paper
26
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ECONIS (ZBW)
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1
Managing channel quality : the consequential impacts of the grey market
Huang, Jen-hung
;
Lee, Bruce C. Y.
;
Hsiao, Chih-tung
- In:
Total quality management & business excellence : an …
19
(
2008
)
11/12
,
pp. 1235-1247
Persistent link: https://www.econbiz.de/10003807727
Saved in:
2
Surviving in the Red Ocean : measuring factors for business excellence among coffee franchises in Korea
Kim, Changhee
;
Lee, Sanghoon
;
Kim, Soo Wook
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 761-774
Persistent link: https://www.econbiz.de/10011581067
Saved in:
3
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
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4
Factors affecting the effects of service recovery from an integrated point of view
Lin, Wen-bao
- In:
Total quality management & business excellence : an …
22
(
2011
)
3/4
,
pp. 443-459
Persistent link: https://www.econbiz.de/10009010709
Saved in:
5
A comparative analysis of Lean practices and performance in the UK manufacturing and service sector firms
Alsmadi, Majed
;
Almani, Ahmad
;
Jerisat, Rula
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 381-396
Persistent link: https://www.econbiz.de/10009553686
Saved in:
6
Lean service : a literature analysis and classification
Suárez-Barraza, Manuel F.
;
Smith, Tricia
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 359-380
Persistent link: https://www.econbiz.de/10009553688
Saved in:
7
Implementing Six Sigma in Saudi Arabia : an empirical study on the fortune 100 firms
Alsmadi, Majed
;
Lehaney, Brian
;
Khan, Zulfiqar A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 263-276
Persistent link: https://www.econbiz.de/10009553727
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8
Exploring the service management standard ISO 20000
Cots, Santi
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
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9
Process design principles in service firms : universal or context dependent? : a literature review and new research directions
Ponsignon, F.
;
Smart, P. A.
;
Maull, R. S.
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1273-1296
Persistent link: https://www.econbiz.de/10009687535
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10
Which HRM practices contribute to service culture
Ueno, Akiko
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1227-1239
Persistent link: https://www.econbiz.de/10009687542
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