Narrow search
Showing 1 - 10 of 30
Cover Image
Managing channel quality : the consequential impacts of the grey market
Huang, Jen-hung; Lee, Bruce C. Y.; Hsiao, Chih-tung - In: Total quality management & business excellence : an … 19 (2008) 11/12, pp. 1235-1247
Persistent link: https://www.econbiz.de/10003807727
Cover Image
Surviving in the Red Ocean : measuring factors for business excellence among coffee franchises in Korea
Kim, Changhee; Lee, Sanghoon; Kim, Soo Wook - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 761-774
Persistent link: https://www.econbiz.de/10011581067
Cover Image
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Cover Image
Factors affecting the effects of service recovery from an integrated point of view
Lin, Wen-bao - In: Total quality management & business excellence : an … 22 (2011) 3/4, pp. 443-459
Persistent link: https://www.econbiz.de/10009010709
Cover Image
A comparative analysis of Lean practices and performance in the UK manufacturing and service sector firms
Alsmadi, Majed; Almani, Ahmad; Jerisat, Rula - In: Total quality management & business excellence : an … 23 (2012) 4, pp. 381-396
Persistent link: https://www.econbiz.de/10009553686
Cover Image
Lean service : a literature analysis and classification
Suárez-Barraza, Manuel F.; Smith, Tricia; … - In: Total quality management & business excellence : an … 23 (2012) 4, pp. 359-380
Persistent link: https://www.econbiz.de/10009553688
Cover Image
Implementing Six Sigma in Saudi Arabia : an empirical study on the fortune 100 firms
Alsmadi, Majed; Lehaney, Brian; Khan, Zulfiqar A. - In: Total quality management & business excellence : an … 23 (2012) 3, pp. 263-276
Persistent link: https://www.econbiz.de/10009553727
Cover Image
Exploring the service management standard ISO 20000
Cots, Santi; Casadesús, Martí - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
Cover Image
Process design principles in service firms : universal or context dependent? : a literature review and new research directions
Ponsignon, F.; Smart, P. A.; Maull, R. S. - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1273-1296
Persistent link: https://www.econbiz.de/10009687535
Cover Image
Which HRM practices contribute to service culture
Ueno, Akiko - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1227-1239
Persistent link: https://www.econbiz.de/10009687542