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Efficiencies vs. importance-performance analysis for the leading smartphone brands of Apple, Samsung and HTC
Chen, Chun-mei; Ann, Bao-Yi - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 227-249
Persistent link: https://www.econbiz.de/10011558170
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Assessment of efficiency in public service - focused on Government 3.0 case in Korea
Seo, Inhee; Kim, Yonghee; Choi, Jeongil - In: Total quality management & business excellence : an … 29 (2018) 10, pp. 1161-1184
Persistent link: https://www.econbiz.de/10011918874
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What e-SERVPERF in recruiting websites does affect users’ perceived value, satisfaction, and revisit intention in Korea?
Cho, Chul-Ho; Hyŏn, Chae-hun - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 818-835
Persistent link: https://www.econbiz.de/10011581099
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TQM in public administration organisations : an application of data envelopment analysis in the police service
Tomaževič, Nina; Seljak, Janko; Aristovnik, Aleksander - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1396-1412
Persistent link: https://www.econbiz.de/10011648478
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Process control and economic cost design for total quality management
Park, Minjae; Kim, Jennifer Jae-Young; Kwon, Kyoung-min; … - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 858-878
Persistent link: https://www.econbiz.de/10011977055
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Business excellence : the managerial and value-creation efficiencies of the insurance companies
Mohammad Nourani; Devadason, Evelyn; Kweh, Qian Long; … - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 879-896
Persistent link: https://www.econbiz.de/10011977063
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A comparative analysis of the ports of Incheon and Shanghai : the cognitive service quality of ports, customer satisfaction, and post-behaviour
Cho, Chul-ho; Kim, Byung-il; Hyŏn, Chae-hun - In: Total quality management & business excellence : an … 21 (2010) 9/10, pp. 919-930
Persistent link: https://www.econbiz.de/10008660477
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Perceived service quality for South Korean domestic airlines
Kim, YuKyoung; Kim, YongBeom; Lee, YongIl - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1041-1056
Persistent link: https://www.econbiz.de/10009504062
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Factors affecting quality and performance : a case study of Korean aircraft maintenance unit
Park, Heejun; Kang, Min Jung; Son, Seokhee - In: Total quality management & business excellence : an … 23 (2012) 2, pp. 197-219
Persistent link: https://www.econbiz.de/10009509623
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A study on the causal relationships in the Korean National Quality Award model
Moon, Jae-young; Lee, Sang-chul; Yong-Seung, Park; Suh, … - In: Total quality management & business excellence : an … 22 (2011) 7, pp. 705-726
Persistent link: https://www.econbiz.de/10009424254