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Adapted customer relationship management implementation framework : facilitating value creation in nursing homes
Gulliver, Stephen R.; Joshi, Uday B.; Michell, Vaughan - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 991-1003
Persistent link: https://www.econbiz.de/10009793767
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An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
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An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
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Relationship quality in a coproduction context and the moderating effects of relationship orientation
Wu, Shih-hao; Huang, Stephen Chi-Tsun; Tsai, Ching-yi Daphne - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1062-1083
Persistent link: https://www.econbiz.de/10009793755
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Today's quality is tomorrow's reputation (and the following day's business success)
Sharabi, Moshe - In: Total quality management & business excellence : an … 25 (2014) 3, pp. 183-197
Persistent link: https://www.econbiz.de/10010246017
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Practise what you preach : quality of education in education on quality
Langstrand, Jostein; Cronemyr, Peter; Poksinska, Bozena - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1202-1212
Persistent link: https://www.econbiz.de/10011528217
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Quality of experience : beyond the user experience of smart services
Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
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Korean Standard Quality Excellence Index for strategic quality planning and improvement
Shin, Nina; Park, Sangwook; Lee, Soongeun - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 735-750
Persistent link: https://www.econbiz.de/10011580730
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A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn; Pugna, Adrian; Potra, Sabine; … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
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Integrating the Kano model into architectural design : quality measurement in mass-housing units
İpek Ek, Fatma; Çıkış, Şeniz - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 400-414
Persistent link: https://www.econbiz.de/10011300164