//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
First National Bank of Chicago...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
131
Service quality
131
Customer satisfaction
96
Kundenzufriedenheit
96
Beziehungsmarketing
86
Relationship marketing
86
Product quality
49
Produktqualität
49
Firm performance
47
Standardisierung
47
Standardization
47
Unternehmenserfolg
47
quality management
46
Performance measurement
43
Performance-Messung
43
Taiwan
43
Einführung
42
Implementation
42
Consumer behaviour
39
Konsumentenverhalten
39
Innovation
36
total quality management
34
Spain
29
Spanien
29
Structural equation model
29
Strukturgleichungsmodell
29
Business process management
28
Prozessmanagement
28
Industrie
27
Knowledge management
27
Manufacturing industries
27
Wissensmanagement
27
service quality
26
Innovation management
25
Innovationsmanagement
25
Learning organization
24
Lernende Organisation
24
Corporate culture
22
more ...
less ...
Online availability
All
Undetermined
186
Type of publication
All
Article
575
Book / Working Paper
13
Type of publication (narrower categories)
All
Article in journal
588
Aufsatz in Zeitschrift
588
Conference paper
37
Konferenzbeitrag
37
Case study
26
Fallstudie
26
Collection of articles of several authors
13
Sammelwerk
13
Mehrbändiges Werk
1
Multi-volume publication
1
more ...
less ...
Language
All
English
588
Author
All
Dahlgaard, Jens Jörn
21
Dahlgaard-Park, Su Mi
14
Casadesús, Martí
10
Antony, Jiju
7
He, Zhen
6
Marimon, Frederic
6
Asif, Muhammad
5
Chen, Chi-Kuang
5
Pires, António Ramos
5
Yang, Ching-chow
5
Elg, Mattias
4
Jochem, Roland
4
Mann, Robin
4
Saraiva, Margarida
4
Soltani, Ebrahim
4
Anttila, Juhani
3
Aspinwall, Elaine
3
Bernardo, Merce
3
Brotons, José M.
3
Bäckström, Ingela
3
Cheng, Ching-Chan
3
Dervitsiotis, Kostas N.
3
Devadasan, S. R.
3
Garengo, Patrizia
3
Gomišček, Boštjan
3
Gremyr, Ida
3
Ingelsson, Pernilla
3
Iwaarden, Jos van
3
Jang, Jiun-yi
3
Karapetrovic, Stanislav
3
Liao, Ying Ying
3
Lin, Binshan
3
Martínez-Costa, Micaela
3
Ooi, Keng-boon
3
Pantouvakis, Angelos
3
Petnji Yaya, Luc Honore
3
Sampaio, Paulo
3
Sansalvador, Manuel E.
3
Sun, Hongyi
3
Wayhan, Victor B.
3
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
671
Journal of retailing and consumer services
592
International journal of productivity and quality management : IJPQM
482
The TQM journal : the international review of organizational improvement
457
SpringerLink / Bücher
426
Industrial marketing management : the international journal for industrial and high-tech firms
418
International journal of quality & reliability management
413
International journal of production research
392
International journal of hospitality management
302
Total quality management & business excellence
272
International journal of production economics
249
The journal of services marketing
231
The service industries journal
209
The journal of business & industrial marketing
198
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
183
Journal of strategic marketing
173
Journal of the Academy of Marketing Science
165
European journal of operational research : EJOR
160
International journal of electronic customer relationship management : IJECRM
144
Gabler Edition Wissenschaft
141
Cogent business & management
136
International journal of contemporary hospitality management
135
Journal of marketing
128
International journal of services and operations management
123
Journal of hospitality marketing & management
123
Journal of service research : JSR
119
Journal of travel and tourism marketing
119
Tourism management : research, policies, practice
119
International journal of quality and service sciences
114
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
110
Journal of service management
109
The journal of brand management : an international journal
109
Journal of retailing
105
Marketing intelligence & planning
100
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Service business
99
more ...
less ...
Source
All
ECONIS (ZBW)
588
Showing
1
-
10
of
588
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
2
Quality of experience : beyond the user experience of smart services
Shin, Dong-hee
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
Saved in:
3
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
4
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
5
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
6
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
7
Combined analysis of service expectations and perceptions in lodging industry through quality function deployment
Kurtulmuşiğlu, Feride Bahar
;
Pakdil, Fatma
- In:
Total quality management & business excellence : an …
28
(
2017
)
12
,
pp. 1393-1413
Persistent link: https://www.econbiz.de/10011781640
Saved in:
8
Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias
;
Veraki, Androniki
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
Saved in:
9
A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura
;
Amorim, Marlene
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
Saved in:
10
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->