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A gap analysis model for improving airport service quality
Tsai, Wen-hsien; Hsu, Wei; Chou, Wen-chin - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1025-1040
Persistent link: https://www.econbiz.de/10009504068
Cover Image
A gap analysis model for improving airport service quality
Tsai, Wen-Hsien; Hsu, Wei; Chou, Wen-Chin - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1025-1041
Persistent link: https://www.econbiz.de/10009343062
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A novel hybrid model based on DEMATEL and ANP for selecting cost of quality model development
Tsai, Wen-hsien; Hsu, Wei - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 439-456
Persistent link: https://www.econbiz.de/10003979847
Cover Image
A novel hybrid model based on DEMATEL and ANP for selecting cost of quality model development
Tsai, Wen-Hsien; Hsu, Wei - In: Total quality management & business excellence : an … 21 (2010) 4, pp. 439-457
Persistent link: https://www.econbiz.de/10008418005