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Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
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ROFO principle generates ownership, commitment and team learning : mindset change before implementing total quality management
Goh, Ah Bee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 854-874
Persistent link: https://www.econbiz.de/10011388428
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Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan; Chen, Szu-Ju - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
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The challenge of integrating innovation and quality management practice
Palm, K.; Lilja, J.; Wiklund, H. - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 34-47
Persistent link: https://www.econbiz.de/10011555078
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Compliance-innovation : integrating quality and compliance knowledge and practice
Doyle, Eleanor; McGovern, Damien; McCarthy, Stephen - In: Total quality management & business excellence : an … 25 (2014) 10, pp. 1156-1170
Persistent link: https://www.econbiz.de/10010417984
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The effects of total quality management and organisational learning on business performance : evidence from Taiwanese insurance industries
Lee, Hsu-hua; Lee, Chen-ying - In: Total quality management & business excellence : an … 25 (2014) 9, pp. 1072-1087
Persistent link: https://www.econbiz.de/10010417998
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A learning alliance for robust design in product development : the case of Volvo 3P and Chalmers University of Technology
Mashhadi, Azadeh Fazl; Alänge, Sverker; Roos, Lars-Uno - In: Total quality management & business excellence : an … 25 (2014) 9, pp. 1054-1071
Persistent link: https://www.econbiz.de/10010418007
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Editorial: From organisational assessment and continuous improvement to learnability, innovability and sustainability
Dahlgaard, Jens Jörn - In: Total quality management & business excellence : an … 25 (2014) 9, pp. 967-968
Persistent link: https://www.econbiz.de/10010418024
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Understanding social capital, team learning, members' e-loyalty and knowledge sharing in virtual communities
Yao, Chen-Yen; Tsai, Chin-Chung; Fang, Yen-Chiang - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 619-631
Persistent link: https://www.econbiz.de/10011305631
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Continuous, quality and process improvement : disintegrating and reintegrating operational improvement?
Matthews, Rupert L.; Marzec, Peter E. - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 296-317
Persistent link: https://www.econbiz.de/10011723609