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Implementing Design for Six Sigma in large Swedish product developing organisations : an interview study
Ericsson, Evelina; Gingnell, Liv; Liliesköld, Joakim - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 648-660
Persistent link: https://www.econbiz.de/10011305619
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Measuring changes in quality management : an empirical analysis of Japanese manufacturing companies
Arauz, Rita; Matsuo, Hirofumi; Suzuki, Hideo - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1337-1374
Persistent link: https://www.econbiz.de/10003925354
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Integrating the Kano model into architectural design : quality measurement in mass-housing units
İpek Ek, Fatma; Çıkış, Şeniz - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 400-414
Persistent link: https://www.econbiz.de/10011300164
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Towards the fine-tuning of a predictive Kano model for supporting product and service design
Borgianni, Yuri; Rotini, Federico - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 263-283
Persistent link: https://www.econbiz.de/10011300207
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Contirbution to quality research : a literature review of Kano's model from 1998 to 2012
Luor, Tainyi Ted; Lu, Hsi-Peng; Chien, Kang-Min; Wu, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 234-247
Persistent link: https://www.econbiz.de/10011300219
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Activity-based costing approach in the measurement of cost of quality in SMEs : a case study
Özkan, Serdar; Karaibrahimoglu, Yasemin Zengin - In: Total quality management & business excellence : an … 24 (2013) 4, pp. 420-431
Persistent link: https://www.econbiz.de/10009752075
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ISO 9001 European scoreboard : an instrument to measure macroquality
Costa Araújo Sampaio, Paulo Alexandre da; Tavares … - In: Total quality management & business excellence : an … 25 (2014) 4, pp. 309-318
Persistent link: https://www.econbiz.de/10010245994
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Using work stress measurement to develop and implement a TQM programme : a case of counter clerks in Serbian Post
Dobrodolac, Momčilo; Marković, Dejan; … - In: Total quality management & business excellence : an … 25 (2014) 11, pp. 1262-1279
Persistent link: https://www.econbiz.de/10010468799
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Development and validation of a measure of the quality management practices in education
Soria-García, José; Martínez-Lorente, Ángel Rafael - In: Total quality management & business excellence : an … 25 (2014) 1, pp. 57-79
Persistent link: https://www.econbiz.de/10010234659
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How do interactions of Kano model attributes affect customer satisfaction? : an analysis based on psychological foundations
Tontini, Gerson; Solberg Søilen, Klaus; Silveira, Amélia - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1253-1271
Persistent link: https://www.econbiz.de/10010207252