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~isPartOf:"Tourism and hospitality management"
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Surprise, hospitality, and customer delight in the context of hotel services
Ariffin, Ahmad Azmi M.
;
Omar, Noor Balkhis
- In:
Tourism and hospitality management
,
(pp. 127-142)
.
2016
Persistent link: https://www.econbiz.de/10011569262
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