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~isPartOf:"Tourism management : research, policies, practice"
~person:"Lai, Ivan K. W."
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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Kundenzufriedenheit
Schätzung
Customer satisfaction
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Dienstleistungsqualität
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Importance-performance analysis
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Hotellerie
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Luxury goods
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Luxusgüter
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Service quality measurement scale
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Lai, Ivan K. W.
Ghazali Musa
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Han, Heesup
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Hitchcock, Michael
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Hu, Feng
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Matzler, Kurt
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Tourism management : research, policies, practice
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A comparison of service
quality
attributes for stand-alone and resort-based luxury
hotels
in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
55
(
2016
),
pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
Saved in:
2
Importance-performance analysis in tourism : a framework for researchers
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 242-267
Persistent link: https://www.econbiz.de/10010508394
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