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~isPartOf:"Tourism management : research, policies, practice"
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Beziehungsmarketing
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Relationship marketing
108
Customer satisfaction
51
Kundenzufriedenheit
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Consumer behaviour
48
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Tourism management : research, policies, practice
Journal of business research : JBR
689
Journal of retailing and consumer services
602
Industrial marketing management : the international journal for industrial and high-tech firms
411
SpringerLink / Bücher
318
International journal of hospitality management
315
The journal of services marketing
249
The service industries journal
199
The journal of business & industrial marketing
196
Journal of the Academy of Marketing Science
177
Journal of strategic marketing
174
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
153
International journal of electronic customer relationship management : IJECRM
150
Journal of benefit-cost analysis : JBCA
143
Journal of service research : JSR
137
Journal of hospitality marketing & management
134
NBER working paper series
132
Journal of marketing
131
International journal of contemporary hospitality management
130
Gabler Edition Wissenschaft
129
Europäische Hochschulschriften / 5
123
Journal of travel and tourism marketing
122
Working paper / National Bureau of Economic Research, Inc.
119
Journal of service management
117
Journal of retailing
115
Asia Pacific journal of marketing and logistics
113
Psychology & marketing
113
The journal of product & brand management
113
European journal of marketing : EJM
107
Cogent business & management
105
NBER Working Paper
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
The journal of brand management : an international journal
102
Marketing intelligence & planning
101
Services marketing quarterly
97
Service business
95
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
Journal of marketing management : MM
87
European journal of operational research : EJOR
86
The international journal of bank marketing : IJBM
86
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ECONIS (ZBW)
117
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1
What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
Saved in:
2
Online public response to a service failure incident : implications for crisis communications
Su, Lijuan
;
Stepchenkova, Svetlana
;
Kirilenko, Andrei
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012004627
Saved in:
3
Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Dolan, Rebecca
;
Seo, Yuri
;
Kemper, Joya
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 35-45
Persistent link: https://www.econbiz.de/10012004632
Saved in:
4
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
5
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
6
Relationship quality matters : how restaurant businesses can optimize complaint management
Meyer-Waarden, Lars
;
Sabadie, William
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013555019
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7
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
8
Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Wang, Xuhui
;
Wang, Xuequn
;
Liu, Zilong
;
Chang, Wen
; …
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013194345
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9
A quantitative framework for assessing public investment in tourism : an application to Haiti
Banerjee, Onil
;
Cicowiez, Martin
;
Gachot, Sébastien
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 157-173
Persistent link: https://www.econbiz.de/10011414939
Saved in:
10
Reconsidering the estimation of the economic impact of cultural tourism
Torre, Andrew
;
Scarborough, Helen
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 621-629
Persistent link: https://www.econbiz.de/10011643304
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