Narrow search
Showing 1 - 10 of 339
Cover Image
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian; Lin, Meizhen; Wu, Xiaoyi - In: Tourism management : research, policies, practice 52 (2016), pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Cover Image
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas; Koritos, Christos; Daunt, Kate L.; … - In: Tourism management : research, policies, practice 77 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
Cover Image
Wine tourism : motivating visitors through core and supplementary services
Byrd, Erick T.; Canziani, Bonnie; Hsieh, Yu-Chin; … - In: Tourism management : research, policies, practice 52 (2016), pp. 19-29
Persistent link: https://www.econbiz.de/10011417917
Cover Image
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei; Jayawardhena, Chanaka; Dibb, Sally; … - In: Tourism management : research, policies, practice 75 (2019), pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Cover Image
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an; Liu, Juan; Cai, Ruiying - In: Tourism management : research, policies, practice 93 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Cover Image
When rich pictorial information backfires : the interactive effects of pictures and psychological distance on evaluations of tourism products
Jia, Yanli; Ouyang, Jun; Guo, Qiang - In: Tourism management : research, policies, practice 85 (2021), pp. 1-17
Persistent link: https://www.econbiz.de/10012514393
Cover Image
Examining tourists' ethical perceptions of game eating
Ying, Tianyu; Wang, Kaiyun; Ye, Shun; Tan, Xiaoyuan; … - In: Tourism management : research, policies, practice 91 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013271587
Cover Image
Social distancing, trust and post-COVID-19 recovery
Kim, Yoo Ri; Liu, Anyu - In: Tourism management : research, policies, practice 88 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013194233
Cover Image
How virtual reality influences travel intentions : the role of mental imagery and happiness forecasting
Skard, Siv E. Rosendahl; Knudsen, Eirik Sjåholm; … - In: Tourism management : research, policies, practice 87 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012648460
Cover Image
Online travel reviews as persuasive communication : the effects of content type, source, and certification logos on consumer behavior
Sparks, Beverley; Perkins, Helen E.; Buckley, Ralf - In: Tourism management : research, policies, practice 39 (2013), pp. 1-9
Persistent link: https://www.econbiz.de/10009779082