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The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun; Swanson, Scott R.; Chen, Xiaohong - In: Tourism management : research, policies, practice 52 (2016), pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
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The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian; Lin, Meizhen; Wu, Xiaoyi - In: Tourism management : research, policies, practice 52 (2016), pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
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Quality deterioration in package tours : the interplay of asymmetric information and reputation
Chen, Yong; Mak, Barry; Li, Zhou - In: Tourism management : research, policies, practice 38 (2013), pp. 43-54
Persistent link: https://www.econbiz.de/10009764413
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The impact of psychological distance on Chinese customers when selecting an international healthcare service country
Zhang, Jun; Seo, Sangyun; Lee, Hoonyoung - In: Tourism management : research, policies, practice 35 (2013), pp. 32-40
Persistent link: https://www.econbiz.de/10009687043
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Assessing the effectiveness of empowerment on service quality : a multi-level study of Chinese tourism firms
Lin, Meizhen; Wu, Xiaoyi; Ling, Qian - In: Tourism management : research, policies, practice 61 (2017), pp. 411-425
Persistent link: https://www.econbiz.de/10011708919
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A hedonic price model for ski lift tickets
Falk, Martin - In: Tourism management : research, policies, practice 29 (2008) 6, pp. 1172-1184
Persistent link: https://www.econbiz.de/10003775899
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Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers
Hutchinson, Joe; Lai, Fujun; Wang, Youcheng - In: Tourism management : research, policies, practice 30 (2009) 2, pp. 298-308
Persistent link: https://www.econbiz.de/10003838396
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Using fuzzy number for measuring quality of service in the hotel industry
Benítez, Juan Manuel; Martín, Juan Carlos; Román, … - In: Tourism management : research, policies, practice 28 (2007) 2, pp. 544-555
Persistent link: https://www.econbiz.de/10003425764
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Are hotels serving quality? : an exploratory study of service quality in the Scottish hotel sector
Briggs, Senga; Sutherland, Jean; Drummond, Siobhan - In: Tourism management : research, policies, practice 28 (2007) 4, pp. 1006-1019
Persistent link: https://www.econbiz.de/10003466448
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Social desirability bias and exit survey responses: the case of a first nations campground in Central Ontario, Canada
Smith, Wayne W. - In: Tourism management : research, policies, practice 28 (2007) 3, pp. 917-919
Persistent link: https://www.econbiz.de/10003450098