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Perceived value, satisfaction, and loyalty of TV travel product shopping : involvement as a moderator
Chen, Ching-fu; Tsai, Meng-huan - In: Tourism management : research, policies, practice 29 (2008) 6, pp. 1166-1171
Persistent link: https://www.econbiz.de/10003775895
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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo; Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
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Repeated behaviour and destination loyalty
Meleddu, Marta; Paci, Raffaele; Pulina, Manuela - In: Tourism management : research, policies, practice 50 (2015), pp. 159-171
Persistent link: https://www.econbiz.de/10011312620
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Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions
Chathoth, Prakash K.; Ungson, Gerardo R.; Altinay, Levent; … - In: Tourism management : research, policies, practice 42 (2014), pp. 181-193
Persistent link: https://www.econbiz.de/10010355164
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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Validating a customer well-being index related to natural wildlife tourism
Lee, Dong-jin; Kruger, Stefan; Whang, Mee-jin; Uysal, … - In: Tourism management : research, policies, practice 45 (2014), pp. 171-180
Persistent link: https://www.econbiz.de/10010406231
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Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis; Carlos Villamarín, Pablo de; … - In: Tourism management : research, policies, practice 91 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
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Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.; Wang, Wei - In: Tourism management : research, policies, practice 88 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
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Contemplating museums' service failure : extracting the service quality dimensions of museums from negative on-line reviews
Su, Yaohua; Teng, Weichen - In: Tourism management : research, policies, practice 69 (2018), pp. 214-222
Persistent link: https://www.econbiz.de/10011903454
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Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying; Lu, Lu; Gursoy, Dogan - In: Tourism management : research, policies, practice 69 (2018), pp. 330-344
Persistent link: https://www.econbiz.de/10011903532