This article explores public house (pub) employees’ relationship to alcohol, its service and consumption using data drawn from an ethnographic study of workers in a chain of pubs. These workers experience a particularly complex relationship between their work and their leisure; they belong...

This article discusses the way in which emotion rules are learned by service workers through an ethnographic study of employees in a chain of public houses. It reviews the findings of recent research based on studies of large firms in the service sector in order to discuss similarities and...

This article explores the concept of occupational community in an attempt to discover whether it provides a useful analytical tool for understanding work experience in face-to-face service occupations.The conceptual components of occupational community are identified and discussed and then...