This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

This paper analyzes four instruments that are widely used to measure the quality of centers serving children ages 0 to 36 months - the CLASS, the ITERS-R, the CC-IT-HOME, and the MITRCC - and that were administered to a sample of 404 child care centers in Ecuador. We first assess the...

This paper presents a case study of the food delivery platform, Deliveroo, in Belgium in 2016-2018. The case offers insights on the nature of platform work, the workers who perform it, the preferences of workers, the strategy of the platforms, and the role of local regulations. Interestingly,...