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, companies and scholars have paid little attention to the end users of medical devices: patients. We focus on the innovative … behavior of patients and their relatives, their motivations, and their contributions to improving the quality of their own and … ultimately of other patients' therapy. We analyze innovations of producers, healthcare professionals, patients, and relatives in …
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) visits made by patients aged 65 and above, explaining between a quarter and a half of the growth in ED use among this … inpatient or outpatient hospital use, and consequently little impact on overall public hospital costs. These results suggest …
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This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
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