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Call centers' managers are interested in obtaining accurate forecasts of call arrivals because these are a key input in staffing and scheduling decisions. Therefore their ability to achieve an optimal balance between service quality and operating costs ultimately hinges on forecast accuracy. We...
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We study how prenatal maternal stress, caused by sustained seismic activity, affects birth outcomes in Chile during the … deal with identification issues that have obscured previous estimates. Our findings show that prenatal maternal stress …
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Given the exposure to stressors in their home countries, during their migration and in the phase after arrival, refugees are particularly vulnerable to mental health problems. At the same time, their access to adequate healthcare and other social infrastructure might be hampered by factors such...
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We use individual survey data providing detailed information on stress, technology adoption, and work, worker, and … affect worker stress. We find a persistent negative relationship, suggesting that AI and robots could reduce the stress level … suggestive evidence of modern technologies changing the way we perform our work in a way that reduces stress and work pressure. …
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use on burnout and work engagement as two opposite poles of employee psychological health, where the former comprises the … burnout; second, only one factor - work intensity - mediates the effect of ICT use on burnout, but its effect is especially …
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