The management of job burnout among call centre customer service agents in India : the role of social support
Year of publication: |
2011
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Authors: | Surana, Shilpa Jain ; Singh, Anup K. ; Saxena, Sharad |
Published in: |
International journal of management development : IJMD. - Genève : Inderscience Enterprises, ISSN 1752-8240, ZDB-ID 2669339-2. - Vol. 1.2011/13, 1, p. 79-97
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Subject: | canonical correlation analysis | factor analysis | job burnout | multiple regression | social support | India | Indien | Callcenter | Call centre | Stress | Work stress | Kundenservice | Customer service | Burnout |
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