This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

This paper analyzes four instruments that are widely used to measure the quality of centers serving children ages 0 to 36 months - the CLASS, the ITERS-R, the CC-IT-HOME, and the MITRCC - and that were administered to a sample of 404 child care centers in Ecuador. We first assess the...

"Deposits held at Federal Reserve Banks are an essential input to the business activity of most depository institutions in the United States. Managing these deposits is an important and complex inventory problem, for two reasons. First, Federal Reserve regulations require that depository...