Purpose – This paper aims to introduce the theme issue and the reasons for focusing on the strategic question: “What are the challenges faced by the hospitality industry in India?” Design/methodology/approach – The paper provides an introduction to the scope of the global hospitality...

Purpose – This paper aims to review and summarize the theme issue outcomes in relation to the strategic question: What are the challenges faced by the hospitality industry in India? Design/methodology/approach – The paper draws on the findings of the theme issue contributors to identify...

Purpose – The purpose of this paper is to provide some empirical evidence of the current trends regarding cost structures in the hospitality industry and to help reveal the present practices on cost structures and management adopted by the Indian hospitality sector. Design/methodology/approach...

Purpose – This paper aims to summarise and review the key strategic and financial challenges faced by the hospitality industry in India. Design/methodology/approach – The paper draws from the findings of the theme issue contributors. All the papers in the theme issue have drawn inputs from...

Purpose – This paper aims to introduce the theme issue and the reasons for focusing on the strategic question: “How can effective university‐industry partnerships be developed?” Design/methodology/approach – The paper provides a broader perspective on university‐industry...

Purpose The study investigates the relationship between quality of work life (QWL), work–life balance (WLB) and quality of life (QoL), with reference to corporate social responsibility (CSR) approaches used at the Shangri-La, B&B and Rui hotel companies. Design/methodology/approach The study...

Purpose Employees in the hospitality industry have to adapt to a fast-paced and rapidly changing environment. Furthermore, employees must be able to handle a high volume of work and be willing to work long hours. In this context, the question is how can people work and cope with the pressures of...

Purpose In the post-COVID-19 era, the hospitality industry is rapidly moving towards digitalization, which requires employees to upgrade their knowledge and skills. Some employees resist those changes and refuse to upgrade their knowledge, skills and ways of doing things. Therefore, there is a...

Purpose – The purpose of this paper is to investigate how hotels respond to online reviews on a third-party Web site (such as TripAdvisor) based on the hotel’s star rating. Design/methodology/approach – Content analysis was used to compare responses to online hotel reviews at five...

Purpose This study aims to provide a comprehensive treatment of the various issues surrounding the concept of the cost competitiveness, competitiveness and sustainability of the hospitality industry. We also investigate how innovations in the Indian hospitality industry can optimize costs...