Narrow search
Showing 1 - 10 of 77
Cover Image
Defining diversity: the evolution of diversity
Kapoor, Camille - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 284-293
Purpose – The Hospitality Industry Diversity Institute (Hidi) has put together a review of diversity research that … the hospitality industry, and society better understand diversity.  …
Persistent link: https://www.econbiz.de/10015037628
Cover Image
Industry perspectives on diversity research
Kapoor, Camille; Madera, Juan M. - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 298-307
Purpose – The purpose of this paper is to present industry perspectives on diversity research for the hospitality … industry. This piece transcribes a panel discussion at the 2010 Hospitality Industry Diversity Institute Conference. Design … research on a variety of diversity topics that are meaningful to the hospitality industry. The variety of topics include …
Persistent link: https://www.econbiz.de/10015037630
Cover Image
Understanding and managing generational differences in the workplace
Kapoor, Camille; Solomon, Nicole - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 308-318
Purpose – The modern workplace now consists of four different generations for the first time in history. Each generation, Traditionalists, Baby Boomers, Generation X and Generation Y, has been heavily influenced by the events of their time; this creates a new challenge for employers. Companies...
Persistent link: https://www.econbiz.de/10015037631
Cover Image
Managing bilingual employees: communication strategies for hospitality managers
Dawson, Mary; Madera, Juan M.; Neal, Jack A. - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 319-334
employees speak limited English. Given this, hospitality managers must find ways to effectively communicate with their employees … non‐verbal. Originality/value – This research offers valuable strategies for hospitality managers to communicate with …
Persistent link: https://www.econbiz.de/10015037632
Cover Image
Developing effective communication strategies for the Spanish and Haitian‐Creole‐speaking workforce in hotel companies
Chen, Po‐Ju; Okumus, Fevzi; Hua, Nan; Nusair, … - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 335-353
Purpose – The aim of this study is to explore effective communication strategies for Spanish‐speaking and Haitian‐Creole‐speaking employees in hotel companies. Design/methodology/approach – A case study approach was employed. Three employee, focus group interviews and semi‐structured...
Persistent link: https://www.econbiz.de/10015037633
Cover Image
Job injury issues among Hispanic immigrant employees in hospitality operations
Madera, Juan M.; Chang, Yin‐Lin - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 354-364
Purpose – The increasing number of Hispanic immigrant employee workers in the hospitality industry in the USA has led … their managers. Design/methodology/approach – Using survey methodology, 154 full‐time employees working at a hospitality …
Persistent link: https://www.econbiz.de/10015037634
Cover Image
Diversity training: examining minority employees' organizational attitudes
Waight, Judy; Madera, Juan M. - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 365-376
and restaurant management that were part‐ or full‐time employees at a hospitality operation were requested to participate …
Persistent link: https://www.econbiz.de/10015037635
Cover Image
Removing communication barriers at work
Madera, Juan M. - In: Worldwide Hospitality and Tourism Themes 3 (2011) 4, pp. 377-380
workforce diversity in the hospitality industry and methods that can be used to remediate communication barriers due to … implications of diversity for hospitality employers and researchers. Research limitations/implications – Diversity is a modern day … reality that brings challenges and opportunities to hospitality operators. Originality/value – The research in this theme …
Persistent link: https://www.econbiz.de/10015037636
Cover Image
Barriers to HACCP in hospitality: a global problem with global solutions?
Taylor, Joanne; Akanji, Theophilus; Al Shaikh, AbdulAziz; … - In: Worldwide Hospitality and Tourism Themes 3 (2011) 5, pp. 387-401
in the UK hospitality businesses between 2002 and 2005 have broader global relevance. It is the first paper in a themed … issue of Worldwide Hospitality and Tourism Themes presenting international food safety management challenges and solutions …
Persistent link: https://www.econbiz.de/10015037637
Cover Image
Strengthening national food control systems
Rostron, Katherine - In: Worldwide Hospitality and Tourism Themes 3 (2011) 5, pp. 402-412
systems with reference to the hospitality and food service sector. It is the second paper in a themed issue of Worldwide … Hospitality and Tourism Themes presenting international food safety management challenges and solutions. Design … food control authorities. In addition, smaller and/or less developed businesses and particularly the hospitality sector …
Persistent link: https://www.econbiz.de/10015037638