language and cultural sensitivity in hospitality management services. Design/methodology/approach – The paper takes the form of … and language constructs, there are cultures, which in places overlap, but elsewhere do not and therefore cannot be placed …

government in driving human capital development in the tourism industry in Nigeria -- The way forward: human capital development …

Purpose – This paper aims to provide a relevant backdrop for the Worldwide Hospitality and Tourism Themes ( WHATT …/methodology/approach – The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable … might they be implemented to secure the industry's future?”. Findings – This paper provides key information on Canada, its …

and Tourism Themes (WHATT) issue on Canada in 2013. Design/methodology/approach – The approach of this paper is to … experts. Readers with interests in the hotel industry in Canada or similar tourism destinations around the world would benefit …

Purpose – This paper aims to address the key sustainability issues in Canada's tourism and hospitality industry. Design …/methodology/approach – The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable … discussion between industry leaders and hospitality educators in May 2012. Findings – The paper provides valuable information on …

consumer’s process information from Facebook communication through a central or peripheral route. Findings – The results of … how consumers process online information. Originality/value – As this is the first conceptualization of the ELM in a …

discussion on tourism as a multi-cultural industry. Findings This paper offers a new sociological framework. Practical …