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The service edge : 101 companies that profit from customer care
Zemke, Ron; Schaaf, Dick - 1989 - 1. print.
Persistent link: https://www.econbiz.de/10004113377
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The service quality solution : using service management to gain competitive advantage
Collier, David A. - 1994
Persistent link: https://www.econbiz.de/10004192023
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A model of customer satisfaction with service encounters involving failure and recovery
Smith, Amy K.; Bolton, Ruth N.; Wagner, Janet - 1998
Persistent link: https://www.econbiz.de/10004020130
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Service quality : new directions in theory and practice
Rust, Roland T. (contributor) - 1994
Persistent link: https://www.econbiz.de/10004181386
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Banking services and the consumer : a report by the National Consumer Council
1983
Persistent link: https://www.econbiz.de/10004046959
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Hochschulstudium und Berufseingliederung in sozialistischen Staaten : Studien ueber Kriterien e. internat. Vergleichs
Hegedüs, László; Kopp, Botho von; Schmidt, Gerlind - 1982
Persistent link: https://www.econbiz.de/10004057679
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Youth and work in Australia : comprehensive policy agenda
1986
Persistent link: https://www.econbiz.de/10004763778
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Beschäftigungssystem im gesellschaftlichen Wandel
Haller, Max (contributor) - 1983
Persistent link: https://www.econbiz.de/10004050492