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Customer Satisfaction
Zamazalová, Marcela - In: Acta Oeconomica Pragensia 2008 (2008) 4, pp. 76-82
Measurement of customer satisfaction or dissatisfaction is an important factor in corporate development. Deep insight into the crucial factors that have an influence on customer satisfaction and result in repeated purchases plays a critical role. The connection between customer satisfaction and...
Persistent link: https://www.econbiz.de/10005036365
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Quality Management System in the Tourist Information Centre Sector
Palatková, Monika - In: Acta Oeconomica Pragensia 2011 (2011) 4, pp. 39-54
consultations with TIC specialists in England. The observed results implied the conclusion to use the SERVQUAL model and to …
Persistent link: https://www.econbiz.de/10009294293
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K psychologickým aspektom eurokonverzie na Slovensku
Kovác, Damián - In: Ekonomický časopis : časopis pre ekonomickú … 56 (2008) 8, pp. 832-837
Persistent link: https://www.econbiz.de/10003800893
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Consumer perception of yield management in the hotel sector
Sahut, Jean-Michel; Hikkerová, Lʹubica - In: Ekonomický časopis : časopis pre ekonomickú … 58 (2010) 5, pp. 437-457
Persistent link: https://www.econbiz.de/10008653740
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Acta oeconomica Pragensia ; 16,4
2008
Persistent link: https://www.econbiz.de/10003757961
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Systém řízení kvality v sektoru turistických informačních center
Palatková, Monika - In: Acta oeconomica Pragensia : vědecký časopis Vysoke … 19 (2011) 4, pp. 39-54
Persistent link: https://www.econbiz.de/10009376288