Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...

In this paper we asses the current state of research on Lean Production and Supply Chain Management in the aeronautic industry, with two basic aims: 1) identify all lines of research developed, providing a classification criterion of literature, 2) discuss the empirical evidence and try to...

Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...