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Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10009700995
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Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, Ananthanarayanan
; …
-
1992
Persistent link: https://www.econbiz.de/10004117537
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