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A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors

Raychaudhuri, P. S.; Farooqi, Rahela - In: Global business review 14 (2013) 3, pp. 507-527

Persistent link: https://www.econbiz.de/10010230045

Information technology and performance in industrial business relationships : the mediating effect of business development

Lindh, Cecilia; Nordman, Emilia Rovira - In: The journal of business & industrial marketing 32 (2017) 7, pp. 998-1008

Persistent link: https://www.econbiz.de/10011773583

Information technology and performance in industrial business relationships: the mediating effect of business development

Lindh, Cecilia; Rovira Nordman, Emilia - In: Journal of Business & Industrial Marketing 32 (2017) 7, pp. 998-1008

Purpose The study addresses a gap in research concerning the specific purpose of information technology (IT) in business relationships and how it impacts business development and relationship performance. To fill this gap, the purpose of this study is to investigate the prospective effects of IT...

Persistent link: https://www.econbiz.de/10014844820