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Introduction -- Background of Key Concepts -- An Overview of Banking Sector -- A Morphological Analysis of Research Literature on Lean Six Sigma for Services -- Lean Six Sigma Projects in Banking Firms – Analysis of Implementation Cases -- Lean Six Sigma as a Dynamic Capability – An Analysis...
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University, he was Credit Corporate Officer at the State Bank of India (Mauritius), and then Fund Manager at Anglo … at the Bank of Mauritius (The Central Bank of Mauritius). At this time, he also served as a member of the Joint Working …
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a "business process", and the assessment of "maturity level" in Parsian Bank. Design/methodology/approach - Theoretical … process" were extracted by Parsian Bank's experts through the "Delphi method". Next, the "sequence" of the "sub-processes" was … determined by means of the "AHP". Eventually, Parsian Bank's maturity levels for all the sub-processes as well as the overall …
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